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Online Services Privacy Policy

Online Services Privacy Policy

Zing Credit Union recognizes and respects the privacy of its members and other users of its website resources. We are committed to protecting information on and within our website resources with the same safety and confidentiality standards utilized in all Zing Credit Union transactions and interactions.Zing Credit Union is committed to making financial products and services available that will enable you to meet your financial needs and reach your financial goals. Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with our credit union.As a member of our credit union, you are also responsible for safeguarding your financial information.

General Use: As a general policy, Zing Credit Union does not automatically collect personal information from users of its website resources. Zing Credit Union does collect and store information on the domain a user uses to access its website resource, the Internet address of the website from which a user links to the credit union’s website resource and the date and time of the visitor’s visit to the credit union’s website resource. This information measures the number of visitors to its resource and the route a user travels while within the credit union’s website resource to serve website users better and improve design and site navigation.

Online Forms: Zing Credit Union provides several online form resources (i.e.: loan application, new account application, contact forms) to better serve the needs of its members. Personal information provided by a user via any of the credit union’s online forms is used by Zing Credit Union only to process the member’s request for service. If the user is concerned about the security of transmitting this information via the Internet, the user is encouraged to contact the credit union directly at 303-573-1170 or transmit the information via another resource.

Email Communication: Personal information transmitted to Zing Credit Union may be used by credit union staff to respond to inquiries for service or information or improve the service the credit union provides. Since email communication may not be secure against interception by unauthorized individuals, users may want to seek alternatives to email, like secure messaging available within online and mobile banking, when it is necessary to provide sensitive or personal information. Likewise, the credit union will not transmit sensitive or personal information that can compromise or violate a user’s privacy when communicating via e-mail, unless sent securely where the email is encrypted.

Website Links: As a courtesy to our members, we may provide links to other related websites that we feel may be of interest or use to you. We assume no responsibility for the availability or content of these sites. The addition of any of these links is not to be construed as an endorsement of any services offered by these sites.

Cookies: Zing Credit Union uses small text files called cookies to collect anonymous data for purposes as allowed by law, including improving our website, services and information security. Our cookies do not collect or store any personally identifiable information.

We may share this information when required by law and with service providers who assist Zing Credit Union with tracking website usage.

Zing Credit Union uses Google AdWords and Google Remarketing to advertise Zing Credit Union across the internet. AdWords Remarketing will display relevant ads tailored to you based on what parts of the Zing Credit Union website you have viewed by placing a cookie on your machine.  THIS COOKIE DOES NOT IN ANY WAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER.  The cookie is used to say, “This person visited this page, so show them ads related to this page.”  Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.  To disable Google cookies, please visit Google’s Ads Settings.  Zing Credit Union also uses “pixel tags” (also called “action pixels,” “web beacons,” or “clear gifs”) and/or JavaScript plug-ins, placed on our website.  These tags and plug-ins are small graphic images or code on a website which are used for such things as recording web pages and advertisements clicked-on by a user, or for tracking the performance of marketing campaigns or elements of the website.  We also work with third-party service providers to help us track, collect and analyze this information.

Privacy of Children: This site is not directed to individuals under the age of 13, and we request that these individuals do not provide personal information through the site. We do not knowingly collect information from children under age 13 without parental consent. Visit the Federal Trade Commission at for more information about the Children’s Online Privacy Protection Act (COPPA).

Information Collected while using our Mobile App:  While using our application, you may be asked to enable the following access.

You can disable access for these permissions in your device settings at any time.


Permission to access and collect information from your device’s What data is collected How the data is used
Camera Photos and images when using the Mobile Check Deposit function or when using membership and loan applications. Images are captured when you use the Mobile Check Deposit funtion. Images are captured when required to provide identification on account and loan applications.
Photos/Images Photos/Images from your mobile device camera are accessed when you use Mobile Check Deposit or when using online account or lending applications. Images are utilized and will be uploaded to Zing Credit Union’s servers or service provider’s server to process mobile check deposits or applications.
Location Device location data Location data is used to enable the search for branches and ATM locations near you.
Access to Storage Allows access to files/media on the device including SD card contents. Storage access is used when downloading estatements to your device or for secured messaging attachments
Phone State Allows access to information about the user’s device for defice identification. Network connections, wi-fi connections and biometrics hardware often for multi-factor authentication.
User IDs Allows access to username and customer identification number. User IDs are used for customer service support, and for marketing purposes.