Fraud Dispute Form – Use this form if your debit or credit card has been used without your knowledge and/or with a merchant you’ve never done business with.
Cardholder Dispute Form – Use this form if you have made a recent transaction but something went wrong. Examples: Charged the wrong amount, did not receive goods or services, or charged more than once.
ACH Dispute Form – Use this form for fraud or incorrect charges issued via ACH (done with routing and account number).
ATM Dispute Form – Use this form for issues with ATM transactions. Examples: Account was charged but cash did not dispense or the wrong amount was dispensed.