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Forms & Disclosures

Forms

Fraud Dispute Form – Use this form if your debit or credit card has been used without your knowledge and/or with a merchant you’ve never done business with.

Cardholder Dispute Form – Use this form if you have made a recent transaction but something went wrong.  Examples: Charged the wrong amount, did not receive goods or services, or charged more than once.

ACH Dispute Form – Use this form for fraud or incorrect charges issued via ACH (done with routing and account number).

ATM Dispute Form – Use this form for issues with ATM transactions. Examples: Account was charged but cash did not dispense or the wrong amount was dispensed.

Direct Deposit Form

Payment Deferment Form