Frequently Asked Questions

You must have a checking account with a debit card, have $500 or more deposited to your account with direct deposit, perform 30 or more debit card transactions, and be enrolled in e-statements each qualification period.

Yes. You can receive $5 per month, up to $25 in out-of-network ATM fees per year, and up to $24 in PIN fees per year.

Nothing. There is no penalty for not meeting the 5 Buck Club requirements. You simply will not receive the $5 or other qualifying reimbursements.

A good copy of the current registration, with current mileage on the auto.
A good copy of your current driver’s license, for all borrowers on the loan.
A 10-day payoff quote, complete with account # and daily finance charge.
Optional: 30-days’ worth of pay stubs.

6-84 months. Terms are subject to change.

Check out our current rates here.

Yes! Get preapproved by applying online, calling us, or coming into a branch. We recommend getting preapproved before you shop to make the buying process easier.

Up to one business day.

Yes, you can borrow cash against your vehicle as long as you have equity in the vehicle, and qualify for the loan.

We offer terms up to 84 months. Please note the term of your loan may impact your rate.

Zing Credit Union requires all vehicles financed to carry auto insurance coverage with a $1,000 deductible or less where Zing Credit Union is named as the lienholder. Insurance coverage is routinely checked. If it is indicated that your insurance has lapsed or your coverage has dropped from the acceptable level, the credit union has the right to place Collateral Protection Insurance (CPI) on your vehicle. This is an added monthly fee that is charged until proof of insurance, loss payable and deductible are provided to the credit union.

Collateral Protection Insurance is coverage that protects against physical damage and protects the credit union’s interest in your vehicle (your loan’s collateral).

Your signed loan documents give Zing Credit Union the right to force-place CPI on your vehicle when coverage has lapsed.  To avoid CPI, it is important to inform your insurance provider to name Zing Credit Union as the “Loss Payee/Lienholder” on your policy.  To mail insurance verification, please use the following address:

Zing Credit Union
1075 Acoma St.
Denver, CO 80204

CPI is not a substitute for finding your own insurance.  It is often much more expensive than auto insurance you would find from typical providers.  CPI does not provide protection for third-party bodily harm or injury, or to other property.  CPI only protects the vehicle as the collateral of the loan. If you are in need of insurance or would like to shop around for a better deal, check out Trustage to get a free quote.

To provide proof of insurance, please visit any branch location.  If you received a letter about missing insurance or a lack of insurance coverage, you can provide proof of insurance electronically by visiting https://zingcu.imcovered.com.

If you would like to mail, email or fax your proof of insurance:

Mail:
PO Box 692130
San Antonio, TX 78269-21

Email: [email protected]

GAP is Guaranteed Asset Protection and is often added or sold at the time of loan closing.  It covers the difference between what insurance covers and the amount you owe on your loan should your vehicle be totaled.  Even the best insurance may not cover the entire amount you owe on an auto loan.  In fact, if the average new car owner has his or her vehicle stolen or damaged beyond repair, they could still owe thousands of dollars after the insurance settlement. GAP will help fill the remaining balance of your loan and what insurance pays.  Plus with Zing’s GAP Advantage, you’ll get back on the road more quickly with a $1,000 allowance to finance a replacement vehicle with us.

To learn more about GAP Advantage, call 303-573-1170 or contact us.

*Guaranteed Asset Protection is considered insurance coverage in some states.

Your purchase of GAP is optional.  Whether or not you purchase GAP will not affect your application for credit or the terms of any existing credit agreement you have with the financial institution.  There are eligibility requirements, conditions, and exclusions that could prevent you from receiving benefits under GAP.  You should carefully read the contract for a full explanation of the terms.

Yes, you can apply for a loan online from the comfort of your home.

You will need to know your Social Security Number, and provide a valid ID. The loan application will require information about your employment and income. Depending on the loan, you may be required to provide additional information.

Yes, all our memberships have online and mobile banking. As a business member you will have more options under the online platform that will help your business with their operating activities.

No. Only the person(s) authorized to open the account should come in, or apply online. However, we still need the date of birth, social security number, (ID? What does this mean? ID #? Of a driver’s license?), and address of all of the owners of the business, even if they are not going to be signers on the account. Also, we required an operating agreement, incorporations agreement, minutes or partnership agreement indicating who is authorized to manage the business account with Zing.

No. We are required to have a certificate of good standing stating that the business is active and in compliance with the Colorado Secretary of State.

No, we offer our Simply Business Checking and Business Analysis Checking accounts.

Yes, as long as the business is operating and registered in Colorado and is within the counties of Adams, Arapahoe, Denver, or Jefferson, you can open a business account.

We partner with Total Merchant Concepts (TMC). We will refer you to them and they will guide you on the best merchant option for your business needs.

All business accounts come with a debit card and your business name is embossed on the front of the card plus the signer’s name.

Our business membership is your savings account and your checking account is your operational account.

No, any account signer can sign the business checks associated to the account.

No, the business has to be operating and registered under the Colorado Secretary of State.

No, we do not have startup loans. However, we partner with Mi Casa, RMMFI and Dream Spring that have programs and funding options for startup businesses. You may also want to consider a HELOC or other personal loan for funds to start a business.

Please refer to our Business Account Checklist.

Yes! A CD or Money Market can be added to your business membership.  Click here to see our current rates.

Yes!  Once your checking account is opened, you will receive your Visa® debit card.

Our opening deposit for businesses is no different from our personal accounts.  Zing Credit Union requires $25 to open a membership.

We offer two types of business accounts to meet your business’s needs.

Yes! We have a section within our online banking platform designed for our business members.

Whomever is going to manage, control, or have access to the account.

To open a Zing business account, you will need the items in the following checklist:  Download Business Account Checklist

Sole Proprietorship

Description: No legal distinction between the business and owner.

Summary of Good Standing: Effective

State Registration: Statement of Tradename for an Individual

Tax ID: EIN or SSN

Ownership Documents: N/A

Limited Liability Company (LLC, LTD, Limited)

Description: Owners have limited personal liability for business debts and lawsuits.

Summary of Good Standing: In Good Standing

State Registration: Articles of Organization

Tax ID: EIN or SSN (EIN for all LLCs only, or SSN for Sole Member LLCs)

Ownership Documents: Operating Agreement or Member Control Agreement

Non-Profits

Description: A legal entity operated for a collective, public or social benefit, rather than profit for owners.

Summary of Good Standing: In Good Standing

State Registration: Articles of Incorporation for a Non-Profit Corporation

Tax ID: EIN

Ownership Documents: Documented approval of creation of an account with all authorized signers listed.  Board meeting minutes, bylaws, resolutions on organization letterhead.

Corporations (Corp, Inc)

Description: Business entity that acts as a separate person, separate from owners.

Summary of Good Standing: In Good Standing

State Registration: Articles of Incorporation for a Profit Corporation

Tax ID: EIN

Ownership Documents: Operating Agreement, or Member Control Agreement

Partnerships (GP, LP, LLP, LLLP)

Description: Business structure with two or more people that share profits and losses of a business.

Summary of Good Standing: In Good Standing

State Registration: Parntership document appropriate to partnership type.

Tax ID: EIN

Ownership Documents: Partnership Agreement or Limited Partnership Agreement

Unincorporated Organizations, Associations and Clubs

Description: A group of people working for a common purpose without forming a formal legal entity.

Summary of Good Standing: In Good Standing

State Registration: Registration Statement

Tax ID: EIN

Ownership Documents: N/A

Campaigns

Description: Political campaigns or education-related positions.

Summary of Good Standing: In Good Standing

State Registration: Candidate Affidavit, Personal Financial Disclosure Statement, Statement of Political Committee Organization, Committee Registration

Tax ID: EIN

Ownership Documents: N/A

Yes, on purchases you’ll have a fixed rate of 12.99% APR **.

There is not a limit on PIN transactions. However, there is a $2 fee for each PIN transaction after the first 10 made per month. See our rates and fee schedule.

To request a new card, please send us a secure message in your online or mobile banking account, call us at 303-573-1170, or visit any of our branch locations.

Understanding your account and your spending habits best prevents overdraft fees. Plus, some accounts, like our Clear Card, don’t allow you to overdraw. You could also consider an overdraft line of credit (with approved credit), which can be a great way to avoid fees and pay bills. Call us, come to a branch, or contact us in mobile/online banking with any questions.

Contact for lost or stolen cards:
303-573-1170
Monday through Friday
8:00 a.m. – 5:30 p.m.

After Hours:
888-241-2510 (Toll Free Reporting Lost/Stolen Cards within the US)
909-941-1398 (Collect Calls Reporting Lost/Stolen cards outside the US)

We do not give a free box of checks with a new checking account. If you would like to order a box of checks, you may ask any branch or contact center staff, or do so by visiting http://www.ordermychecks.com/login_a.jsp.

Our primary checking accounts do not have a monthly fee. However, we offer a Second Chance Checking account for those that do not qualify for our primary checking product; there is a $12 monthly fee for that account. View rates and fees here.

No. We don’t want our members to have to worry about keeping a minimum balance in their checking account.

Yes! Your card number will stay the same. The card CVV and expiration date may change.

In April 2022, Denver Community Credit Union rebranded to Zing Credit Union. Due to supply chain issues with chips, issuing new Zing Credit Union cards immediately after the rebrand was not possible. Our card inventory is finally in, and we are so happy to get Zing Credit Union cards into the hands of our members.

When tapped at a point-of-sale terminal, your contactless card generates and transmits a one-time code that is specifically designed to combat fraud, keeping your transactions safe and secure.

For more about contactless technology, please visit Visa.com.

If a merchant doesn’t offer tap to pay technology, you can use your card as normal by inserting the chip into the terminal or running the mag stripe.

Yes.  You must enable your new contactless card.  Your non-contactless Credit Card or Clear Card will be deactivated on June 26th, 2023.

A cash advance is when you transfer money from your credit card’s line of credit to another account for use, or use the credit card at an ATM to get cash. This is okay to do in a pinch, but cash advances begin costing interest as soon as you withdraw. Check out all of our details on credit cards here.

A balance transfer is when you typically move the balance of one card to another, oftentimes to lower the interest rate and pay the debt off faster, saving you money. We offer this service as part of our credit cards.

Please contact us immediately.

Logging into your online or mobile banking account, and turning your cards off with card controls may prevent unauthorized transactions. Remember to monitor transactions on your account.

Make use of your devices security features. Don’t share your device’s passcodes or swipe patterns. Keep your device in a secure location.

Zing’s routing number is 302075694.

Our financial education program currently offers virtual classes, free e-courses, and one-on-one financial coaching.

Our financial education program covers a wide variety of topics including, but not limited to budgeting, goal setting, credit, estate planning, managing money as a couple, financial basics, etc.

No! Our education is free to everyone. A stronger community equals a stronger credit union. We treasure providing quality financial education to anyone.

Absolutely! We love friends! We only ask that you register your friend so we can plan accordingly.

Yes! You get way more than you pay for. We believe in providing quality financial education to our members and community at no cost. A stronger community equals a stronger credit union.

Yes. We are open to serve our members. For branch hours and locations, please visit our branches and ATMs page.

Yes. Please follow all signage and instructions upon your arrival to a branch. Together we can help reduce the spread of the coronavirus.

Save money with member exclusive insurance.

​Are you spending more than you should on insurance? Zing’s TruStage Insurance includes many insurance options that could save you money. Discover how much you could save on auto, property, life, AD&D, or even medical insurance by requesting a quote below.

Request A Quote

You may make up to 25 internal transfers per day with a daily limit of $50,000, and a $25,000 limit per transaction.

You may make up to 5 external transfers per day with a limit of $2,500 per day.

There is not a standard credit check. However, we do utilize multiple systems and reports to ensure we can identify our members and provide them the best service.

$510 per day, but individual ATM machines may have lesser limits.

As a member of Zing Credit Union, you can visit any CO-OP ATM surcharge-free. Find an ATM near you.

You may change your PIN in person at our Acoma, Andrews and Federal locations. You may also have a new secure PIN mailed to you.

First, so happy you want to join us! Joining Zing is more than an account – you become an owner of your cooperative financial institution. Your deposit dollars go directly into loans for others in your community. You’re joining something special. Second, you may start opening your membership by completing our online application, or by visiting any branch location. To finish opening your membership you will need to provide two forms of identification. One form of identification required is a government issued ID. A secondary ID can be a credit or debit card, student ID, or social security card. A $5 deposit is also required to open your required Share Savings account. This $5 represents your ownership of the credit union as a member.

Zing participates in the CO-OP Shared Branch Network, which means that our members can go to over 5,000 Shared Branch locations nationwide for basic account services like, deposits, withdrawals, and transfers.

Yes! We are a proud participant in the CO-OP Shared Branch Network and CO-OP ATM Network!

1. Log into your digital banking account.
2. Select the transaction you would like to dispute.
3. Click the 3-dot icon on the right-hand side of the transaction listing.
4. Click “Dispute transactions.”
5. Complete the prompts.

If you do not have digital banking and need to file a dispute, please call us at 303-573-1170.

You can expect to receive provisional credit by the 5th business day after filing a dispute unless we determine no error occurred before then, or additional information is needed from you to process the dispute. Disputes may take up to 90 days to resolve. You will receive a letter when your dispute has received provisional credit, final credit, if it has been denied, or if additional information is needed.

Yes, you will receive a notice stating your account will go dormant approximately 60 days prior to the dormancy date. However, we prefer your account never go dormant and that you stick around as an active member for decades like over a third of our membership.

Your direct deposit will be posted no later than 9am of the effective date of the deposit. The effective date of the deposit is controlled by your employer.

No, we do not.

No, we do not.

Please visit our branches and ATMs page.

First, so happy you want to join us! Joining Zing is more than an account – you become an owner of your cooperative financial institution. Your deposit dollars go directly into loans for others in your community. You’re joining something special. Second, you may start opening your membership by completing our online application, or by visiting any branch location. To finish opening your membership you will need to provide two forms of identification. One form of identification required is a government issued ID. A secondary ID can be a credit or debit card, student ID, or social security card. A $5 deposit is also required to open your required Share Savings account. This $5 represents your ownership of the credit union as a member.

To become a member of Zing, you must live or work in Denver, Adams, Arapahoe, or Jefferson County. You may also become a member if you are a family member of a current member, or are a member of the GoWest Foundation. Use promo code ZING to bypass the fee on the Friends of the Foundation form.

First, so happy you want to join us! Joining Zing is more than an account – you become an owner of your cooperative financial institution. Your deposit dollars go directly into loans for others in your community. You’re joining something special. Second, you may start opening your membership by completing our online application, or by visiting any branch location. To finish opening your membership you will need to provide two forms of identification. One form of identification required is a government issued ID. A secondary ID can be a credit or debit card, student ID, or social security card. A $5 deposit is also required to open your required Share Savings account. This $5 represents your ownership of the credit union as a member.

Yes, Zing Credit Union offers direct deposit. For more info, please visit our direct deposit page.

Yes! Take a look at our free HELOCs guide.

One business day. Please refer to our HELOC checklist.

You can borrow up to 85% of the value of the home.

A HELOC works by allowing you to borrow against the equity in your home. Unlike a second mortgage, a HELOC acts similar to a credit card where you can borrow funds as you need them instead of receiving one lump sum of money.

No, Zing Credit Union uses its own lending criteria for making loan.

Yes, you can apply for a loan online from the comfort of your home.

You will need to know your Social Security Number, and provide a valid ID. The loan application will require information about your employment and income. Depending on the loan, you may be required to provide additional information. Please also see our HELOC checklist for more information.

Yes, you can apply for a loan online from the comfort of your home.

Zing offers free online e-courses that provides information about mortgages and home ownership.  Visit our e-course page today. 

Yes. Our expert mortgage loan officers are always ready to assist you. In the case someone is not available at one of our branches please reach out to them at [email protected].

You will need to know your Social Security Number, and provide a valid ID. The loan application will require information about your employment and income. Depending on the loan, you may be required to provide additional information.

Please click here to access our borrower checklist.

Closing costs are usually between 1.50% to 2.00% of the loan amount.

Approximately 30-45 days.

We offer many mortgages. Some mortgages may require less of a down payment than others. We offer mortgages with down payment requirements as low as 3%. Please contact a mortgage loan officer for more details.

620 is the minimum credit score to qualify for a home loan. Please note that other factors like income, debt-to-income, loan to value, among others can impact your ability to qualify.

While we’re processing your application, please be careful to avoid these common actions that could impact a successful closing:

• Large purchases. Please wait until after your closing to purchase furniture or a new car.
• Major life changes. If you’re considering a new job, a change in marital status or even a long vacation, please talk to us first so we can discuss how it may affect your loan.
• New credit of any sort. A new card may be a great way to save 10% at purchase, but it could also lower your credit score and delay your closing.
• Random deposits into your bank accounts, especially those made in cash. Deposits must be documented properly to prove they are not borrowed funds.
• Late payments. Even after your credit is pulled, continue making all your payments on time. Your credit will be monitored during the process of your loan.

Most importantly, come to us with your questions. We’re here to help and are happy to do so.

If you are employed, paystubs are an acceptable form of proof of income. If you are self-employed, we require your last two years of tax returns. If you are retired, award letters are acceptable. If you are a non-citizen borrower, two years of tax returns are required.

One business day.

Please check the status of your loan application by calling 303-573-1170, or contacting us.

You may make a loan payment by making a transfer within your online or mobile banking account, visiting our online payment portal, calling 303-573-1170, or by visiting any branch location.

Transfers will happen at the end of the day.

Not in the Mile High APY account.

See rate sheet for current rate on balances higher than $5,280.

You must have a checking account with a debit card and make transactions to deposit money to the Mile High APY account. Only the difference between your transaction amount, and the next rounded dollar amount, will be deposited to the Mile High APY account.

Your check deposit may take up to 1 business day to be credited to your account.  In the meantime, to see all checks deposited, select the “Move Money” menu, click “Manage Online Activity” , and select “Deposited Checks”.

$5,000 per day.

Yes! They are NCUA insured.

Yes you can access your money at any time, without any withdrawal limits.

For our current rates please visit our Rates page.

$2,000 is the minimum balance required.

You may make up to 25 internal transfers per day with a daily limit of $50,000, and a $25,000 limit per transaction.

You may make up to 5 external transfers per day with a limit of $2,500 per day.

To enroll in online and mobile banking, follow these steps:

1. Go to the enrollment page.
2. Enter your information where prompted.
3. For the current membership password, enter the security password you set up on your account.  If you did not set up a security password for your account, use the last 4 digits of your Social Security Number.
4. The date of birth must be entered MM/DD/YYYY.
5. Click Continue.

To enroll in estatements, follow these steps:

1. Log into your online or mobile banking account.
2. Click the “E-Statements” button, then click “Statements.”
3. Read and agree to the estatement disclosure.  To agree to the disclosure, type in your email, and click “I Agree”.

Internet Browsers are Part of Your Financial Security Plan

Having a current browser installed is a key and necessary component to keeping your online banking experience and financial information safe and secure.

As online fraud continues to evolve, browsers must become more secure with each release to help ensure your safety. No matter what browser you use, make sure you have the latest version installed.

Internet Explorer is Not a Recommended Browser

Due to Microsoft’s recommendation, on March 23, 2021, members will not be able to access Zing Credit Union’s online banking using Internet Explorer 11 (IE 11).

Your Security Matters to Us

Zing cares about security and your online banking experience. IE 11’s developer, Microsoft, recommends discontinuing the use of Internet Explorer. In addition to online banking, Microsoft recommends using other browsers for searching or using the internet. Microsoft’s new browser, Edge, is an “evergreen” browser, meaning that it will not require users to initiate updates.

Because of Microsoft’s recommendations, your security is best protected by using more modern browsers such as Chrome, Firefox, or Microsoft’s Edge.

Yes.  We can facilitate wire transfers.  For more information, visit our Wire Instructions page.

Simply select the “Transfer Money” button within your online or mobile banking.

To link an external account within online or mobile banking, select “Move Money” and then click “Add External Account.” Enter your external account information. Micro deposits will be made to the external account which you will need to verify within 1-2 business days.

To enroll in online and mobile banking, follow these steps:

1. Go to the enrollment page.
2. Enter your information where prompted.
3. For the current membership password, enter the security password you set up on your account.  If you did not set up a security password for your account, use the last 4 digits of your Social Security Number.
4. The date of birth must be entered MM/DD/YYYY.
5. Click Continue.

Setting up an external transfer account is a great way to make payments from another financial institution or manage cash flow between two accounts.  To set up an external transfer, you will need to follow these steps:

1. Log into your digital banking account.
2. Click Move Money.
3. Click Add External Account.
4. Add the Account Number, Account Type and Routing Number of the account you would like to link from another institution.
5. Click Continue – Micro deposit (a few cents) will be made to your external account to ensure the account is linked correctly.  These micro deposits may take a couple of days to appear in your external account.  Once the micro deposits are made, you will need to verify the deposits.

To verify the micro deposits:

1. Log into your digital banking account.
2. Click Move Money.
3. Click Verify External Account.
4. Enter the amounts of the micro deposits.
5. Click Verify.

Your external account has now been setup.  You may use your external account to transfer funds to and from Zing Credit Union.

We offer loan terms up to 60 months.

You must keep $5 in your share account. This represents your ownership as a member in the credit union.

No, Zing Credit Union uses its own lending criteria for making loan.

SavvyMoney is a comprehensive Credit Score program offered by your financial institution, that helps you stay on top of your credit. You get your latest credit score and report, an understanding of key factors that impact the score, and can see the most up to date offers that can help reduce your interest costs. With this program, you always know where you stand with your credit and how your financial institution can help save you money.

Credit Score also monitors your credit report daily and informs you by email if there are any big changes detected such as: a new account being opened, change in address or employment, a delinquency has been reported or an inquiry has been made. Monitoring helps users keep an eye out for identity theft.

SavvyMoney Credit Report provides you all the information you would find on your credit file including a list of open loans, accounts and credit inquiries.  You will also be able to see details on your payment history, credit utilization and public records that show up on your account. Like Credit Score, when you check your credit report, there will be no impact to your score.

SavvyMoney pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

No. SavvyMoney is entirely free and no credit card information is required to register.

There are three major credit-reporting bureaus—Equifax, Experian and Transunion—and two scoring models—FICO or VantageScore—that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers do fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660, Unfavorable 501-600, Bad Below 500.

SavvyMoney uses bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.

SavvyMoney Credit Score can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—you have a clear picture of your credit health and can qualify for the lowest possible interest rate. You’ll also see offers on how you can save money on your new and existing loans with Zing Credit Union.

The SavvyMoney Credit Score makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their SavvyMoney Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.

Based on your SavvyMoney Credit Score information, you may receive Zing Credit Union offers on products that may be of interest to you. In most cases, these offers may have lower interest rates than the products you already have. The educational articles, written by Jean Chatzky and the SavvyMoney team, are designed to provide helpful tips on how you can manage credit and debt wisely.

There is no need for large purchases, simple small purchases with subsequent payments made on time will work.

Your on-time payments count towards your positive payment history, just like a regular credit card.* On-time payments can make up for 35% of your credit score.

Our Secured Credit Card is backed up by your savings account⁠—that’s why it doesn’t require any existing credit to open. Here’s how it works:

You set aside funds in a special savings account.
The money you set aside determines your credit limit. So if you set aside $500, you’ll have a $500 credit limit.
You make monthly payments, just like any other credit card.
You build (or repair) your credit. Your on-time payments count towards your positive payment history, just like a regular credit card.

Contact for lost or stolen cards:
303-573-1170
Monday through Friday
8:00 a.m. – 5:30 p.m.

After Hours:
888-241-2510 (Toll Free Reporting Lost/Stolen Cards within the US)
909-941-1398 (Collect Calls Reporting Lost/Stolen cards outside the US)

To request a new card, please send us a secure message in your online or mobile banking account, call us at 303-573-1170, or visit any of our branch locations.

For a comprehensive list of potentially impacted services, please refer to the tabs at the top of this page. We will be conducting a large-scale software upgrade starting at 5:00 PM on Friday, August 30, and continuing until approximately noon on Tuesday, September 3. Please note that the re-opening time may change.

Yes, your information will stay safe and secure. Please don’t hesitate to reach out if you have any questions or concerns.